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Politecnico di Milano BPM 2008
6th International Conference on Business Process Management

1-4 September 2008 Milan, Italy

Wednesday (September 2)

Managing Process Variability and Compliance in the Enterprise - An
Opportunity Not To Be Missed, or a Fools Errand?

Organizers: Heiko Ludwig & Chris Ward, IBM Research

Schahram Dustdar, TU Vienna, Austria
Manfred Reichert, University of Twente, The Netherlands
Jyoti Bhat, Infosys, India
Claudio Bartolini, HP, USA

Business process management has taken hold in enterprises and corresponding process management applications are deployed widely, in particular in large, process-oriented organizations. Managing large sets of process specifications deployed all over the enterprise has since become a pressing issue. Enterprises have for many years supported process  variability as a necessary evil, but one which could be contained by geographic regionalization of the process variations or by focus on particular accounts that are served with the process. As enterprises lunge towards supporting a more globally integrated posture this level of maturity for process variability management is no longer sufficient. Work packets that can be usefully executed in a manner so as to maximize the relative skills availability and cost basis of the distributed resource pool are moved quickly and efficiently between execution centers and capability by workflow engines.  Additionally, enterprises are increasingly looking towards multi-vendor and service oriented quantization of work in order to facilitate fulfillment of these services by other businesses, providing a light-weight agile approach to service fulfillment. In addition to operational streamlining regulatory requirements demand managing process variations for compliance with government or industry standards, in particular in the sectors of health and finance.

These changes argue for a far more disciplined approach to managing process specifications and handling process variability and compliance, one which is is flexible enough to handle unavoidable regional or customer process variations and yet is sufficiently flexible to ensure the macro process flows continue unencumbered and regulatory requirements are being observed. The problem then arises: how to control these process variations?  On the one hand, allowing the bottom-up development of process definition encourages organic differentiation of best practices (which nevertheless conform to regulation).  On the other hand enforcement of top down process specifications ensures that global process flows through the uniform application of standards.

In this panel we will argue whether strongly controlling process variability and enforce compliance is an opportunity that cannot be missed, one that is necessary for enterprise agility, or a fools errand and doomed to impossible to maintain and irrelevant to the final outcome.

Heiko Ludwig

Heiko Ludwig is a Research Staff Member with IBM?s T.J. Watson Research Center, located in the Almaden Research Center in San Jose, CA.. As a member of the Service Delivery Management department he is currently working on service management platforms, which includes aspects of managing large-scale, loosely couple distributed systems, service catalogs and managing variability of process and configurations. Other recent work includes SLA and policy management.

Prior to that he was a with IBM's Zurich Research Laboratory working on cross-organizational process management. He holds a Master's (Diplom) degree and a PhD in information systems (Wirtschaftsinformatik) from Otto-Friedrich University Bamberg, Germany.

More information can be found at

Chris Ward

Dr. Ward is a Research Staff Member and Manager in the Service Delivery Department of IBM T.J. Watson Research Center.  He joined IBM in 2000 and is most recently responsible for innovative functionality and ITIL best practices in Configuration, Incident and Problem Management processes for IBM Service Delivery and in Tivoli?s IT Service Management based product. Dr. Ward also has experience in data management models to represent the complex relationships required for configuration data management and proactive Service Level Agreement management.  Since joining IBM he has received various achievement awards, has chaired selected standards committees and has published several technical papers.  Prior to joining IBM Dr. Ward was Head of the Advanced Networking and Distributed Control Group and a Senior Member of the Technical Staff at Sarnoff Corporation.  Prior to his employment in corporate research facilities he held academic appointments at City University of New York and Auburn University.  Dr. Ward has published over 60 papers addressing a variety of computer science problems, is author or co-author of numerous patents and is a Senior Member of the IEEE.  He received a Ph.D. degree in Computer Science from the University of Florida in 1988.

Christopher Ward
IBM Research Division
T.J. Watson Research Center
19 Skyline Drive, Hawthorne, NY 10532

Schahram Dustdar

Since July 2005, Schahram Dustdar is Full Professor of Computer Science with a focus on Internet Technologies heading the Distributed Systems Group, Institute of Information Systems, Vienna University of Technology (TU Wien) where he is director of the Vita Lab. He is also Honorary Professor of Information Systems at the Department of Computing Science at the University of Groningen (RuG), The Netherlands. He is Chair of the IFIP Working Group 6.4 on Internet Applications Engineering and a founding member of the Scientific Academy of Service Technology.

He received his M.Sc. (1990) and PhD. degrees (1992) in Business Informatics (Wirtschaftsinformatik) from the University of Linz, Austria. In April 2003 he received his Habilitation degree (Venia Docendi in Angewandte Informatik) for his work on Process-aware Collaboration Systems - Architectures and Coordination Models for Virtual Teams. His work experience includes several years as the founding head of the Center for Informatics (ZID) at the University of Art and Industrial Design in Linz (1991-1999), Austrian project manager of the MICE EU-project (1993 - 97), and director of Coordination Technologies at the Design Transfer Center in Linz (1999 - 2000). While on sabbatical leave he was a post-doctoral research scholar (Erwin-Schrödinger scholarship) at the London School of Economics (Information Systems Department) (1993 and 1994), and a visiting research scientist at NTT Multimedia Communications Labs in Palo Alto, USA during 1998.

From 1999 - 2007 he worked as the co-founder and chief scientist of Caramba Labs Software AG ( in Vienna (acquired by Engineering NetWorld AG), a venture capital co-funded software company focused on software for collaborative processes in teams. Caramba Labs was nominated for several (international and national) awards: World Technology Award in the category of Software (2001); Top-Startup companies in Austria (Cap Gemini Ernst & Young) (2002); MERCUR Innovationspreis der Wirtschaftskammer (2002). Currently, Prof. Dustdar is on the management board of the Association of the alumni of the TU Wien.

He has published more than 160 scientific papers as conference-, journal-, and book contributions. He has written 3 academic books as well as one professional book. His latest book, co-authored with H. Gall and M. Hauswirth, is on software architectures for distributed systems (2003), Springer-Verlag. In 1997 he co-authored a book on Multimedia Information Systems, Kluwer and co-edited the book Telekooperation in Unternehmen, Gabler Verlag. He has published in various journals including ACM Transactions on Internet Technology, ACM Transactions on the Web, Distributed and Parallel Databases, Data and Knowledge Engineering, Journal of Grid Computing, WWW Journal, IEEE Multimedia, Business Process Management Journal, Journal of Systems Architecture, Journal of Organizational Computing, Kluwer Multimedia Tools and Applications, Wirtschaftsinformatik, and Journal of Computing and Information Technology. He co-organized several scientific workshops and conferences (e.g., ICSOC 2007, BPM 2006, DiSD 2005 colocated with RE; Teamware colocated with SAINT; CSSE colocated with ASE; UMICS 2003, 2004, 2005, 2006, colocated with CAiSE; DMC 2003, 2004, 2005, 2006 colocated with IEEE WETICE) and has been serving on more than 200 international program committees as well as on editorial boards of 10 scientific journals. His research interests include collaborative computing, workflow systems, Internet technologies, software architecture, distributed systems, distributed multimedia systems, and mobile collaboration systems. He is charter member of the Association of Information Systems (AIS), member of the IEEE Computer society, ACM, GI, and Austrian Computer Society. He was an invited expert evaluator for the IST 6th Framework (FP6) of the European Commission as well as an invited expert for the 7th Framework roadmap definitions for some working groups. He has been a scientific reviewer for the European Research Council (ERC) as well as a number of National Science Foundations (e.g., DFG (Germany), NWO (Netherlands), EPSRC (UK), SFI (Ireland), NSERC (Canada)).

Manfred Reichert

Manfred Reichert holds a Ph.D. in Computer Science and a Diploma in Mathematics. Since January 2008 he has been full professor at the University of Ulm. From 2005 to 2007, he worked as Associate Professor at the University of Twente (UT). At UT he was also leader of the strategic research initiatives on E-health (2005-2007) and on Service-oriented Computing (2007), and member of the Management Board of the Centre for Telematics and Information Technology, which is the largest ICT research institute in the Netherlands. Manfred has worked on advanced issues related to process management technology, service-oriented computing, and databases and information systems. Together with Peter Dadam, he pioneered the work on the ADEPT process management system, which currently provides the most advanced technology for realizing flexible process-aware information systems. Manfred is PC co-chair of the BPM'08 conference in Milan.

Jyoti Bhat

Jyoti Bhat, heads the BPM Research Center within the Software Engineering and Technology Labs (SETLabs) at Infosys. Jyoti leads a team which is currently researching on business transaction monitoring, simulation, process innovation, BPM governance and BPM-SOA methodologies. She has 15 years of industry experience in software delivery, research and process consulting and has been and managed several large process change initiatives. She is a certified CMMI Assessor and ISO Auditor.

Claudio Bartolini

Claudio Bartolini is a Principal Researcher at HP Laboratories in Palo Alto, USA. His background is on architecture and design of software systems and frameworks. His current research interest is in methodologies for business and IT alignment. In addition to many journal, conference, and workshop papers and book chapters, he co-authored the W3C WSCL specification and holds a number of patents in various countries. He chaired a number of conferences and workshops and presented tutorials at several international conferences. Claudio envisioned, founded and chairs the series of IEEE workshops on business-driven IT management (BDIM) since 2006.

Thursday (September 3)

Future of BPMN - Technology and Industry

Organizer: Vishal Saxena, Oracle

Marlon Dumas, University of Tartu, Estonia
Paul Harmon, Business Process Trends, USA
Jana Koehler, Switzerland
Sebastian Stein, IDS Scheer, Germany
Alexander Grosskopf, Hasso-Plattner-Institute, Potsdam, Germany

BPMN has seen huge adoption over the past four years. It has become very popular with business analysts, tool vendors, practitioners and end users. BPMN brings business and IT together in a collabrative environment where as designed and as implemented are the same. In this panel, we discuss the two major forces that will shape up the future of BPMN. On the one side are technology trends like Web 2.0, SaaS, Semantic web and Cloud Computing which will impact the way people define and execute their business processes, and at the same time there are the needs identified by industry practitioners to facilitate meaningful adoption like closer alignment with organizational models, facilitating process discovery and monitoring. We believe that these two forces will define the future of the BPM industry and therefore we have invited a slew of BPMN and technology practitioners to this panel to discuss the future path for BPMN.

Vishal Saxena

Vishal Saxena is a senior product development manager in the Oracle Application Server division. He currently leads the development of Business Process Analysis (BPA) and Business Process Management (BPM) Suite. He brings extensive experience in the enterprise software development, integration and BPM industry over the past 14 years. He works closely on the BPMN 2.0 submission at OMG. Besides leading development teams in multiple time zones, he is out evangelizing
Oracle's BPM solution with customers, partners and analysts.

Marlon Dumas

Marlon Dumas is professor of software engineering at the University of Tartu, Estonia, and part-time associate professor at Queensland University of Technology, Australia. His research interests are in the areas of service-oriented computing and business process management. He is co-editor of a textbook on Process-Aware Information Systems (Wiley, 2005) and co-author of numerous articles in this and related fields.

Paul Harmon

Paul Harmon is a consultant, author and analyst concerned with applying new technologies to real-world business problems. He is the author of Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes (2003). He has previously co-authored: Developing E-business Systems and Architectures (2001), Understanding UML (1998), and Intelligent Software Systems Development (1993). Mr. Harmon has served as a senior consultant and head of Cutter Consortium's Distributed Architecture practice and has edited several Cutter newsletters, including Expert Systems Strategies, CASE Strategies, and Component Development Strategies.
Paul is Executive Editor and Founder of Business Process Trends, a professional newsletter dedicated to BPM, as well as Chief Consultant and Founder of Enterprise Alignment, a professional services company providing educational and consulting services to managers interested in understanding and implementing business process change. In this and other capacities, Paul has worked on major process redesign projects with Bank of America, Wells Fargo, Security Pacific, Prudential, and Citibank, among others.

Jana Koehler

Jana Koehler received her Ph.D. (Dr. rer. nat.) from University of Saarland in 1994. From 1990 until 1995 she was working at the German Research Center for AI (DFKI), project PHI. She was a guest researcher at University of Linkoping in 1994, the University of Maryland in 1995, and a postdoc at ICSI Berkeley in 1995/1996. From 1996 to 1999 she was an assistant professor at the University of Freiburg where she got her habilitation (Dr.habil.) and developed the IPP planning system. In May 1998, she started working as a consultant for Schindler Lifts Ltd and joined the company between Fall 1999 and Spring 2001 to develope a new intelligent elevator control system. In April 2001, she joined the Computer Science Research Department at the IBM Zurich Research Laboratory where she has built up a new research group focusing on business-driven development.
She is the winner of several awards including the AKI Dissertation Award 1995 and the Digital Equipment Prize 1994. The IPP planner won the first international planning competition at AIPS-98 in the ADL track and received the KI/UI Award for the best academic research prototype at the German Conference for AI 1998. She is also serving as president of the VFF-DFKI.
Her research interests develop with the projects she is working on: planning and scheduling technology, combinatorial optimization techniques, multi-agent systems. Recently: workflow systems, model checking, process algebras, service-oriented architectures and business process modeling.


Sebastian Stein

Mr. Sebastian Stein is responsible at IDS Scheer, Germany for developing and maintaining the ARIS SOA modelling method. Besides, he is also managing IDS Scheer?s involvement at OMG and OASIS. He participates in the BPMN standardisation process and in preparing OMG?s OCEB certification program.
Besides those tasks, Mr. Stein contributes to different public research projects within ARIS Research. He focuses on integrating business process management (BPM) and service oriented architectures (SOA). He has published several scientific and popular papers. He is also one of the main contributors of the ARIS BPM Blog (
Besides his work assignments, Mr. Stein is working on his PhD thesis at University of Kiel, Germany. He holds a Master of Science in Software Engineering from Blekinge Institute of Technology, Sweden and a diploma in Business Information Systems from University of Applied Sciences Dresden, Germany.

Alexander Grosskopf

While being with SAP Research, Alexander worked on BPMN, especially towards direct executability of the language. Now, he is part of the Business Process Technology group at the Hasso-Plattner-Institute in Potsdam, Germany and also a key driver of the Oryx open source initiative developing a web-based BPMN editor. Currently, he is working on a BPMN book together with Gero Decker and Mathias Weske.

Tutorial/Panel Co-Chairs:

Vincenzo d'Andrea
University of Trento, Italy

Heiko Ludwig
IBM Watson Research Center, USA


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